GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 29 August 2025

These General Terms and Conditions (the “Terms”) govern the offering and sale of digital services provided by DE CENZO SAS DI ARISTIDE DE CENZO E C. through the Platform. The online purchase of the Services on the Platform is governed by Italian law and, in particular, by the provisions of Italian Legislative Decree No. 206/2005 (the “Consumer Code”) and Italian Legislative Decree No. 70/2003 (the “E-Commerce Code”).

The Seller reserves the right to amend these Terms at any time. Any amendments shall take effect from the time they are published on the Platform and shall apply exclusively to sales concluded after such publication. The Customer is therefore invited to read these Terms carefully before each purchase.

FULL INDEX

ART. 1 – DEFINITIONS
ART. 2 – SUBJECT MATTER OF THE CONTRACT AND SCOPE OF APPLICATION
ART. 3 – INFORMATION ON THE SERVICES AND ACCESS METHODS
ART. 4 – PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT
ART. 5 – PRICES, PAYMENTS AND INVOICING
ART. 6 – WARRANTY AND REFUND POLICY
ART. 7 – CUSTOMER’S OBLIGATIONS AND LIABILITY
ART. 8 – USE OF THE PLATFORM AND THE COMMUNITY: CODE OF CONDUCT
ART. 9 – SUSPENSION AND TERMINATION FOR BREACH
ART. 10 – INTELLECTUAL PROPERTY AND COPYRIGHT
ART. 11 – LIMITATION OF LIABILITY OF THE SELLER
ART. 12 – PROCESSING OF PERSONAL DATA (PRIVACY POLICY)
ART. 13 – APPLICABLE LAW AND JURISDICTION
ART. 14 – ALTERNATIVE DISPUTE RESOLUTION (ADR)
ART. 15 – NOTICES AND FINAL PROVISIONS

ART. 1 – DEFINITIONS

For the purposes of this Contract, the following terms shall have the meanings set out below:

Seller: DE CENZO SAS DI ARISTIDE DE CENZO E C., with registered office at Via Padre Kolbe 15, 80053, Castellammare di Stabia (NA), VAT No. 01265951218, Tax Code 01632170633, registered with the Naples Chamber of Commerce (C.C.I.A.A.) under No. 314280, certified email (PEC): decenzo@pec.it, email: info@enricodecenzo.com.

Platform: The set of websites and subdomains attributable to the Seller, including, by way of example, enricodecenzo.com and corsi.enricodecenzo.com, as well as any third-party technology platform (e.g., Thinkific) used to deliver the Services.

Customer: Any natural or legal person who purchases one or more Services through the Platform.

Consumer: A natural person who purchases the Services for purposes unrelated to any business, commercial, craft or professional activity that may be carried out.

Service: The digital training offering provided by the Seller, whose specific features, access methods and price are detailed on the relevant Sales Page.

Course: The individual package of digital training content (e.g., video lessons, texts, exercises) covered by the Contract.

Sales Page: The web page on the Platform that describes in detail the features, contents, price and, specifically, the access method and duration for the individual Service offered.

One-Off Access (so-called “lifetime”): a modality which, against a single payment, grants the Customer a personal, non-exclusive, non-transferable licence to access the Course and related Materials for a minimum guaranteed period of 36 (thirty-six) months from conclusion of the Contract; after this period, access continues for as long as the Course remains commercially available and for the entire duration of the Seller’s business. In the event the business ceases or the Course is permanently withdrawn, the Seller will give 90 days’ prior notice and will, at its discretion, either make available the download of text-only Materials (e.g., PDFs, handouts) or migrate access to an equivalent platform, at no additional cost to the Customer.

Subscription Access: An access modality which, against payment of a periodic fee (e.g., monthly or annual), grants the Customer the right to access the Course for the time period covered by the payment. Access is conditional upon regular and continuous payment of the fee.

Materials: All digital content (videos, PDFs, images, etc.) made available to the Customer within the Course.

Community: Any private online group (e.g., on Facebook) associated with the Course. Access to and continued membership of such group are subject to acceptance of, and compliance with, internal rules made available within the group itself. Enrolment in the Community constitutes implicit acceptance of such rules.

Access Credentials: The Customer’s personal email address (username) and password required to access the Platform’s reserved area.

Contract: The distance agreement concluded between the Seller and the Customer for the sale of the Service, governed by these Terms and the specific conditions set out on the Sales Page.

ART. 2 – SUBJECT MATTER OF THE CONTRACT AND SCOPE OF APPLICATION

2.1. These Terms govern the offering and sale of all Services of the Seller through the Platform and form an integral and substantive part of each Contract concluded between the Seller and the Customer.

2.2. The essential characteristics of the Service, including the specific access modality (One-Off Access or Subscription Access), duration, syllabus and price, are described in detail on the relevant Sales Page. In the event of any discrepancy with these Terms, the information on the Sales Page shall prevail.

2.3. Any tolerance by the Seller of Customer conduct in breach of any provision of these Terms shall not constitute a waiver of the rights arising from the breached provision, nor of the right to require proper performance of all obligations set forth herein.

2.4. Should one or more clauses of these Terms be declared null or ineffective by law, such nullity or ineffectiveness shall not affect the validity and effectiveness of the remaining clauses, which shall remain in full force and effect.

ART. 3 – INFORMATION ON THE SERVICES AND ACCESS METHODS

3.1. The specific features of each Service, including syllabus, contents, technical requirements and access methods, are described in detail on the respective Sales Page.

3.2. One-Off Access (“lifetime”): grants the Customer, against a single payment, a personal, non-exclusive, non-transferable licence to access the Course and related Materials for a minimum guaranteed period of 36 (thirty-six) months from conclusion of the Contract. After this period, access continues for as long as the Course remains commercially available and for the entire duration of the Seller’s business. In the event of business cessation or permanent withdrawal of the Course, the Seller will give 90 days’ prior notice and will, at its discretion, either make available the download of text-only Materials (e.g., PDFs, handouts) or migrate access to an equivalent platform.

3.3. Subscription Access. Where the Service is offered on a subscription basis (monthly, annual or other period indicated on the Sales Page), access is conditional upon recurring payment of the fee. The subscription renews automatically for a period identical to the initial one, unless cancelled. At least 30 (thirty) days before expiry, the Seller will send the Customer written notice (email or other chosen electronic channel) stating the renewal date and the deadline for cancellation. The Customer may cancel the renewal independently from the “My Account” section (function “Cancel renewal”) or by email to info@enricodecenzo.com by the renewal date; in both cases the Customer will receive confirmation on a durable medium of the cancellation. In case of non-payment, access to the Service is suspended until regularisation. If the above notice is not sent, the Customer may withdraw at any time after renewal, without penalties, being required to pay only the amount, if any, accrued up to the date of withdrawal.

3.4. The Customer expressly acknowledges and accepts that any interaction with the instructor (“teacher”) or the Seller’s staff within the Community (e.g., feedback on works, answers to non-technical questions) does not constitute a guaranteed service nor a contractual obligation. Such interactions are to be considered a bonus offered at the Seller’s sole discretion, without time or frequency commitments, and the purchase of the Service does not grant the Customer the right to demand personalised responses or corrections.

3.5. It is the Customer’s sole responsibility to ensure that they have the necessary hardware and software requirements (up-to-date device, stable internet connection, compatible browser) for proper use of the Service. The Seller provides technical support for issues directly attributable to the functioning of the Platform, but is not obliged to provide assistance for problems related to the Customer’s device, network or software.

ART. 4 – PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT

4.1. To purchase a Service, the Customer completes the electronic order form (checkout) on the Platform, verifying the accuracy of the data entered (in particular the email address).

4.2. Submission of the order form constitutes a contractual offer. Prior to submission, the Customer declares that they have read and accepted these Terms and the Privacy Policy by ticking the relevant unchecked box.

4.3. Order button with payment obligation. Where the order is submitted by means of a button or similar function, such button shall display, in a clearly legible manner, the wording “order with payment obligation” (or an equivalent unambiguous expression). Immediately before the button, the total price (including taxes), the duration and conditions of any auto-renewal, the main features of the Service and information on the right of withdrawal and any exceptions are restated.

4.4. Conclusion of the Contract and confirmation on a durable medium. The Contract is deemed concluded when the Customer receives, on a durable medium (email), the order confirmation containing a summary of the Service purchased, the total price, these Terms (or a link to download them in PDF) and the pre-contractual information; where applicable, the Customer’s consent to immediate performance and acceptance of the loss of the right of withdrawal for digital content not supplied on a tangible medium are reproduced.

4.5. Account activation. Subsequently, the Customer receives a second email with instructions for account activation and setting the Access Credentials. The Seller’s obligation to supply is deemed fulfilled upon sending such email to the address provided by the Customer.

4.6. Refusal/cancellation of the order. The Seller may decline the order in case of manifestly incomplete or untruthful data or of non-authorisation of payment. In such cases, the Seller will inform the Customer and will refund in full any sums received, without further charges.

4.7. Information on contracts concluded by electronic means (Italian Legislative Decree 70/2003).
a) Technical steps for conclusion: selection of the Service; completion of checkout; pre-order summary; acceptance of the Terms and Privacy Policy; action on the “order with payment obligation” button; order confirmation on a durable medium (email).
b) Filing and access to the Contract: the Contract is stored in digital form on the Seller’s systems and is accessible upon the Customer’s request by email; a copy of the Terms is always available in PDF on the Platform.
c) Correction of input errors: before submitting the order, the Customer may amend data using the “back” functions and editable checkout fields; any post-order errors must be reported without delay to info@enricodecenzo.com.
d) Available languages: contracts may be concluded in Italian; any other languages will be indicated on the Sales Page.
e) Codes of conduct: the Seller does not adhere to codes of conduct within the meaning of Art. 12(1)(d) of Italian Legislative Decree 70/2003.
f) Dispute resolution tools: see Art. 14 (ADR) and Art. 13 (competent court).

ART. 5 – PRICES, PAYMENTS AND INVOICING

5.1. The price and relevant currency (e.g., Euro, US Dollar, etc.) for each Service are clearly indicated on the respective Sales Page. Prices are inclusive of applicable taxes (such as VAT), unless otherwise specified.

5.2. The Customer acknowledges and accepts that, where the transaction occurs in a currency other than that of their bank account or card, foreign exchange fees or cross-border transaction charges may be applied by their bank or card issuer. Such costs are borne entirely and exclusively by the Customer and the Seller shall in no way be liable for them.

5.3. Accepted payment methods are:
a) Credit/Debit Card: via secure third-party payment gateways (e.g., Stripe). The Seller does not store or process the Customer’s card data.
b) PayPal: via the Customer’s PayPal account. The transaction is processed on PayPal’s secure servers.
c) Bank Transfer: where provided and reserved for Italian Customers.

5.4. Where payment by Bank Transfer is chosen, activation of the Service will take place only after actual credit of the amount to the Seller’s bank account. If the funds are not received within 7 (seven) business days from the order date, the Contract shall be automatically terminated and the order cancelled.

5.5. In case of Subscription Access, the Customer authorises the Seller to charge the periodic fee on a recurring basis to the selected payment method until cancellation. In case of payment failure, access to the Service will be immediately suspended.

5.6. Invoicing. A receipt is issued for each purchase. Customers who require an invoice must request it at the time of purchase or immediately thereafter, providing complete and correct tax details (Company Name/First and Last Name, Address, Tax Code/VAT Number, SDI Recipient Code/PEC). For Customers subject to Italian e-invoicing, the invoice is issued in XML format through the Exchange System (SDI) based on the data provided at checkout. In the absence of a timely request or complete data, a non-modifiable receipt will be issued.

ART. 6 – WARRANTY AND REFUND POLICY

6.1. The Seller offers a 30 (thirty) day commercial “Satisfaction or Refund” guarantee.

6.2. This guarantee applies exclusively to the first purchase of each individual Service by the Customer. In particular:
a) For One-Off Access Services, if a Customer purchases a Course, requests and obtains a refund, they may not benefit again from the guarantee upon a subsequent purchase of the same Course.
b) For Subscription Access Services, the guarantee is valid only for the first fee paid and does not extend to fees for subsequent renewals.

6.3. The 30-day period runs from the date of conclusion of the Contract (receipt of the order confirmation email). To exercise the right to a refund, the Customer must send an explicit and traceable communication within such period exclusively by email to info@enricodecenzo.com. No reason is required.

6.4. Exercising the guarantee entails termination of the Contract. The Seller will refund the full amount paid by the Customer within 14 (fourteen) days from the date of receipt of the request. The refund will be made using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.

6.5. Following the refund, the Customer’s account will be deactivated and access to the Service—including the Course, the Materials and the related Community—will be permanently revoked.

6.6. Relationship with the statutory right of withdrawal. This commercial guarantee is in addition to, and does not limit, the Consumer’s statutory rights. If the Service consists of digital content not supplied on a tangible medium with immediate access, the statutory right of withdrawal is excluded only if, prior to access, the Consumer has given express consent to immediate performance and accepted the loss of the right of withdrawal, receiving confirmation of this on a durable medium.

6.7. Model withdrawal form. For purchases not falling within the exception above, the Customer may exercise withdrawal within the statutory terms also by using the Model withdrawal form in Annex A to these Terms, available on the Platform and upon request by email.

6.8. Instructions on the statutory right of withdrawal (where applicable). The Consumer has 14 (fourteen) days to exercise the right of withdrawal from distance contracts for services/digital content not falling within the exception under Art. 6.6. The period runs from conclusion of the Contract. To exercise withdrawal, the Consumer may use the Model withdrawal form (Annex A) or any explicit declaration sent by email to info@enricodecenzo.com. Following withdrawal, the Seller shall refund all payments received without undue delay and in any event within 14 days from the day on which it is informed of the decision to withdraw, using the same means of payment used for the purchase, unless otherwise agreed and without costs to the Consumer. If the Consumer has requested performance of the service to begin during the withdrawal period, the Consumer shall pay the Seller an amount proportionate to what has already been provided up to the date of withdrawal.

ART. 7 – CUSTOMER’S OBLIGATIONS AND LIABILITY

7.1. The Customer represents and warrants that they are of legal age (18 years or older) and have the legal capacity necessary to enter into this Contract.

7.2. If a Customer intends to allow a minor to use the Service, the Customer represents and warrants that they are the parent or legal guardian of such minor. The parent/guardian-Customer is the sole holder of the Contract and the Access Credentials and assumes full and exclusive responsibility for any activity carried out by the minor through the Platform, undertaking to supervise the use and ensure compliance with these Terms.

7.3. Access Credentials are strictly personal, non-assignable and non-transferable to third parties. The Customer must safeguard them with the utmost diligence and keep them confidential. The Customer is solely responsible for all activities carried out through their account and undertakes to inform the Seller immediately, at info@enricodecenzo.com, of any unauthorised use of their credentials or any other security breach of which they become aware.

7.4. The Customer undertakes to provide and maintain truthful, correct and up-to-date personal and contact data, assuming all liability for any damage or service disruption resulting from the inaccuracy of such information.

7.5. The Customer undertakes to use the Service in accordance with applicable law and these Terms, for lawful and personal purposes, and not to infringe any rights of the Seller or third parties.

ART. 8 – USE OF THE PLATFORM AND THE COMMUNITY: CODE OF CONDUCT

8.1. The Customer undertakes to use the Platform, the Services and any associated Community lawfully, fairly and respectfully, in compliance with these Terms and applicable law. Violation of this Code of Conduct may result in suspension or termination of the Contract, as specified in Art. 9 below.

8.2. By way of example and without limitation, the Customer is strictly prohibited from:

a) Breaching the Security and Integrity of the Platform:
I. Using automatic software, robots, spiders, scrapers or other means to access, monitor or extract data from the Platform or the Materials.
II. Attempting to circumvent, disable or otherwise interfere with the Platform’s security features or with measures that prevent or limit the use or copying of the Materials.
III. Engaging in actions that impose an unreasonable or disproportionate load on the Platform’s technical infrastructure, based on objective and verifiable criteria (e.g., abnormal traffic volumes, repeated scraping attempts or unauthorised stress tests).

b) Engaging in improper conduct within the Community and communications:
I. Posting or transmitting unlawful, defamatory, vulgar, discriminatory, racist, offensive, politically-charged or privacy-infringing content;
II. Sending unsolicited promotional messages (spam), collecting other members’ contact data for marketing purposes without consent, or promoting one’s own products/services without authorisation;
III. Harassing, intimidating, threatening or denigrating other members, the Seller or its staff;
IV. Acting in a persistent, disrespectful or denigratory manner towards the Seller or staff in any channel (email, Community, social), especially for extra-contractual requests.

ART. 9 – SUSPENSION AND TERMINATION FOR BREACH

9.1. Any breach by the Customer of any obligation contained in these Terms, and in particular those in Arts. 7 (Customer’s Obligations and Liability) and 8 (Code of Conduct), shall constitute a contractual breach and entitle the Seller to protect its interests.

9.2. Depending on the seriousness and recurrence of the breach, the Seller may take proportionate and reasonable measures, after written notice to the Customer and indication of a reasonable period to cure, except in cases of particular urgency or fraud.

a) Suspension from the Community: In the event of breaches relating exclusively to the Code of Conduct within the Community (Art. 8.2(b)), the Seller may, at its discretion and depending on seriousness, suspend the Customer’s access to the Community alone, with subsequent or prior notice, for a fixed or indefinite period. This measure does not prejudice the Customer’s right to continue to use the Course on the Platform.

b) Full Suspension of the Service: In the event of serious or repeated breaches, or non-payment, the Seller may temporarily suspend the Customer’s access to the entire Service (Platform and Community), granting a period to remedy the breach.

c) Termination of the Contract: In the event of a breach of particular seriousness (including, by way of example and without limitation, sharing of Access Credentials, copyright infringement, attempts to tamper with the Platform) or where the Customer fails to cure the breach within the period granted, the Seller shall be entitled to terminate the Contract pursuant to Art. 1456 of the Italian Civil Code.

9.3. Termination of the Contract will be notified to the Customer by email and will result in immediate and permanent deactivation of the Access Credentials and revocation of all rights of access to the Service, including the Community.

9.4. The Customer acknowledges and accepts that suspension or termination of the Contract due to their breach shall not entitle them to any refund, even partial, of amounts already paid, without prejudice to the Seller’s right to compensation for any further damage suffered. This exclusion of the right to a refund also applies if termination occurs during the period of validity of the commercial guarantee referred to in Art. 6.

ART. 10 – INTELLECTUAL PROPERTY AND COPYRIGHT

10.1. The Seller is the exclusive owner of all intellectual and industrial property rights relating to the Platform and its distinctive signs (trademarks, logos, domain names), as well as of all copyrights in and to the educational Materials that make up the Courses (videos, texts, exercises, methodologies, know-how), pursuant to Italian Law No. 633 of 22 April 1941.

10.2. Licence and prohibitions. The Customer is granted a personal, non-exclusive, non-transferable licence for purely educational use of the Materials. Without the Seller’s prior written authorisation it is prohibited to: (a) record, copy, download, transcribe, distribute or communicate the Materials to the public (in whole or in part, including in modified form); (b) reuse Course templates, exercises, slides or other assets for the Customer’s own products or courses; (c) make the Materials available to third parties (including through credential sharing, publication or upload to external platforms). The Customer remains free to use the skills and knowledge acquired.

10.3. It is understood that the Customer is the sole and exclusive owner of the copyrights in the Customer’s Works—original artworks created by applying techniques learned during the Course. The Customer is fully authorised and encouraged to create, exhibit, promote and sell their own Works.

10.4. The Customer acknowledges the intellectual value of the method learned. Where the Customer publishes or exhibits a Customer’s Work created by following a specific exercise or lesson from the Course, the Customer is invited, as a matter of professional and intellectual fairness, to mention or cite the Seller or the Course as a source of inspiration or learning.

10.5. Customer’s Works and promotional use. If the Customer shares within the Community images or videos of their Works, the Customer grants the Seller a non-exclusive, royalty-free, prospectively revocable, worldwide licence to publish them on the Seller’s channels for the sole purpose of promoting the Courses, with attribution of the author’s name. Where the Customer is identifiable from the images (e.g., name/face/voice), publication will take place on the basis of consent under Art. 6(1)(a) GDPR, revocable at any time; revocation does not affect publications already made.

10.6. Breach of the prohibitions in Art. 10.2 constitutes a breach of particular seriousness and will result in immediate termination of the Contract pursuant to Art. 9 above, without prejudice to the Seller’s right to take civil and criminal action to protect its rights and to claim damages.

ART. 11 – LIMITATION OF LIABILITY OF THE SELLER

11.1. The Seller undertakes an obligation of means and not of result. The Courses are intended to provide the Customer with technical and artistic tools and knowledge. The achievement of specific personal, professional or economic results depends solely on individual factors such as commitment, practice, abilities and market conditions; therefore, the Seller gives no guarantee as to their attainment.

11.2. The price of the Service does not include the cost of artistic materials and tools (including, by way of example, canvases, paints, brushes) necessary for practice and exercises. Such costs are entirely borne by the Customer. Any indications provided by the Seller regarding brands or types of materials are to be understood as non-binding suggestions. The Customer is solely responsible for the choice and purchase of such products and the Seller shall not be liable for erroneous or unsatisfactory purchases. Costs incurred by the Customer for materials shall not be refundable by the Seller, not even in the event the Course refund guarantee is exercised.

11.3. To the maximum extent permitted by law, the Customer agrees that the Seller shall not be liable for any direct or indirect damages (including loss of profit or loss of opportunity) that the Customer may suffer as a result of using the Service or the information contained therein.

11.4. Force majeure and third parties. The Seller shall not be liable for service disruptions, interruptions or temporary malfunctions due to force majeure or factors beyond its reasonable control (e.g., internet network, hosting providers, third-party platforms including Thinkific, Community platforms). In such cases, the Seller will inform the Customer without undue delay and will take reasonable measures to mitigate inconvenience (e.g., extending access for a period equal to the interruption).

11.5. All content and information provided within the Courses are for educational and training purposes only. They do not constitute, and shall not be construed as, professional, financial, legal or business advice. The Customer is solely responsible for decisions made and actions taken based on the information learned.

11.6. Without prejudice to Arts. 1229 of the Italian Civil Code and 33–36 of the Consumer Code, and without prejudice to the Consumer’s non-waivable rights and to liability for death or personal injury caused by an act or omission of the professional, in any case—save for wilful misconduct or gross negligence—the Seller’s overall liability to the Customer, on any basis connected with this Contract, shall not exceed the amount paid by the Customer for the Service that is the subject of the dispute.

ART. 12 – PROCESSING OF PERSONAL DATA (PRIVACY POLICY)

12.1. The processing of the Customer’s personal data by the Seller is carried out in full compliance with applicable data protection law and, in particular, with Regulation (EU) 2016/679 (GDPR).

12.2. The data provided by the Customer are collected and processed for purposes strictly connected with performance of this Contract, such as order management, provision of the Service, fulfilment of tax and accounting obligations, and handling of any support or refund requests.

12.3. By accepting these Terms, the Customer declares that they have read the full information notice on personal data processing (Privacy Policy), which is incorporated herein by reference and provides all details required by law, including data subject rights. The Privacy Policy is available at any time at: https://enricodecenzo.com/privacy-policy-2/.

12.4. Cookies. The use of cookies and other tracking tools complies with the Italian Data Protection Authority’s 10 June 2021 “Guidelines on cookies and other tracking tools”: the banner enables a free and informed choice, with “Accept”, “Reject” and “Customise” options at the same level and without pre-selections; evidence of the choice (log) is retained. Only technical cookies are installed in the absence of consent to non-technical/profiling cookies.

12.5. Cookie Policy. Detailed information on the cookies used by the Platform is available in the Cookie Policy, accessible at any time at: https://enricodecenzo.com/cookiepolicy/

ART. 13 – APPLICABLE LAW AND JURISDICTION

13.1. This Contract is governed in its entirety by Italian law.

13.2. Any dispute arising in connection with the interpretation, performance or termination of this Contract shall be subject to Italian jurisdiction.

13.3. For disputes with Customers qualifying as Consumers and residing within the European Union, the court with mandatory territorial jurisdiction is that of the Consumer’s place of residence or domicile, if located within the State’s territory.

13.4. For all other disputes, and in any case where the Customer is not a Consumer or is not resident in the European Union, exclusive territorial jurisdiction shall lie with the Court of Torre del Greco (NA).

13.5. EU Consumer protection (Rome I). The choice of Italian law does not deprive Consumers residing in other Member States of the mandatory protections afforded by the law of their country of residence, pursuant to Art. 6 of Regulation (EC) No. 593/2008 (“Rome I”).

ART. 14 – ALTERNATIVE DISPUTE RESOLUTION (ADR)

The European Commission’s ODR platform has been decommissioned: as of 20 March 2025 it is no longer possible to file new complaints, and as of 20 July 2025 the platform is definitively closed. At present the Seller does not adhere to any specific ADR body; remedies before the competent court under Art. 13 remain unaffected.

ART. 15 – NOTICES AND FINAL PROVISIONS

15.1. Unless otherwise specified, all communications relating to this Contract must be made by the Customer to the Seller by email to info@enricodecenzo.com.

15.2. Should one or more clauses of these Terms be declared null or ineffective, such nullity or ineffectiveness shall not affect the validity and effectiveness of the remaining clauses, which shall remain in full force and effect.

15.3. These Terms are drafted in Italian. In the event of translation into other languages, the Italian version shall prevail in case of any discrepancy or interpretative ambiguity.

15.4. Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that they have carefully read, understood and specifically approve the following clauses: Art. 3 (Subscription Access and Discretionary Feedback); Art. 5 (Recurring Payments and Automatic Charges); Art. 6 (Limitations to the Guarantee and Refund); Art. 8 (Code of Conduct); Art. 9 (Suspension and Termination for Breach, Exclusion of Refund); Art. 10 (Restrictions on Licence and Intellectual Property); Art. 11 (Limitation of Liability); Art. 13 (Applicable Law and Exclusive Forum for non-Consumers).

15.5. Specific approval under Arts. 1341–1342 Italian Civil Code. At checkout, the Customer specifically approves, by means of a separate, non-pre-selected tick box, the clauses listed in Art. 15.4 (“vexatious clauses”).

15.6. Codes of conduct. The Seller does not adhere to codes of conduct within the meaning of Art. 12(1)(d) of Italian Legislative Decree 70/2003; any future adherence will be communicated on the Platform.

ANNEX A – Model withdrawal form (Art. 49(1)(h), Italian Legislative Decree 206/2005)

(Complete and return this form only if you wish to withdraw from the contract)

— To: DE CENZO SAS DI ARISTIDE DE CENZO E C., Via Padre Kolbe 15, 80053 Castellammare di Stabia (NA), PEC: decenzo@pec.it, email: info@enricodecenzo.com
— I/We () hereby give notice that I/we () withdraw from my/our () sales contract for the following Service: _____________
— Ordered on ()/received on (*): __________
— Name of Consumer(s): __________
— Address of Consumer(s): __________
— Email used for the purchase: __________
— Signature of Consumer(s) (only if this form is notified on paper): _______
— Date: _________

(*) Delete as appropriate.